Your partner for Client Lifecycle Management technology design and delivery
Designing and bringing your Client Lifecycle Management (CLM) solution to life.

Strategic advice

Your technology and business strategy reshaped to be digital and cloud ready

End to end delivery

Implementing projects from conception to production.

Engineering support

Providing engineering solutions accelerating time to value
overview
Our design and delivery services are the very essence of what we do best.
We provide first class solution delivery for client CLM transformation programs, facilitated by professionals with extensive technology, industry and regulatory experience.
Our holistic approach balances your regulatory obligations with optimised customer experience for best-in-class CLM delivery.
Our service
Holistic CLM implementation

CLM refers to the strategic approach that organisations use to manage the entire customer journey, from initial acquisition to long-term advocacy.

For a seamless people and customer experience, you need to manage complex touch points in your business:

  • Regulatory compliance - (KYC / CDD / ID&V / Sanctions screening / Derivative Reform)
  • FinCrime (AML / CTF / ABC / Transaction Monitoring)
  • Customers (digital, onboarding, LoB Sales and operations, CRM)
  • Support functions (credit, legal, compliance)
  • Data and document migration
Our expertise

Our company has decades of combined experience delivering CLM transformation programs. It's what we do. We know what works and what doesn’t, giving us the expertise to deliver successfully.

We will introduce you to and train your team in the Mirai delivery model, leverage focused squads to deliver change within an Agile framework, and enable self-sufficiency over time.

Your benefits
1

  • Squad(s) of Mirai delivery experts with team sizes tailored to your needs, integrated within your own team

  • Delivery leadership across the project lifecycle, from ideation through to hypercare

  • Enhanced customer experience within regulatory compliance requirements

2

  • Mirai recommended delivery method or a hybrid that best fits your organisation
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  • Mirai proprietary tools used to accelerate delivery without compromising quality standards

  • Industry best practice and thought leadership in solution design and E2E change delivery

3

  • Tailored and transparent reporting keeping you and your executive stakeholders informed
    ‍

  • Data & document migration tooling and expertise
    ‍

  • Training in self-sufficiency and enablement

Our service
Resource augmentation

If you are implementing a CLM solution but have a shortage of skilled experts to deliver, look no further than Mirai. Our company has a full range of delivery specialists covering all aspects of the project delivery lifecycle.

Our expertise

Although our passion is driving CLM implementations for our clients, we understand there are times where you just need skilled people to work within your own structures.

With a Mirai resource, you have a CLM trained and skilled professional with access to Mirai experience and resources to support your project delivery.

Your benefits
1

  • Expert, trained CLM professionals ready to work under your direction within your delivery framework

2

  • Access to Mirai’s industry expertise and best practice guidance

3

  • Fenergo CLM Fen-X consultants and configurators

Plus a range of skilled change and transformation roles:

Delivery lead

Business consultant

Solution architect

Integration engineer

Scrum manager

Quality assurance

Full-stack developer

Implementation engineer

We acknowledge the Traditional Owners of the lands on which we work and pay our respect to them and their cultures; and to Elders past, present, and emerging.
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