Your partner for Client Lifecycle Management technology design and delivery
Enabling your Client Lifecycle Management (CLM) strategy and preparing you for change.

Strategic advice

Your technology and business strategy reshaped to be digital and cloud ready

End to end delivery

Implementing projects from conception to production.

Engineering support

Providing engineering solutions accelerating time to value
overview
Our advisory and strategic services are designed to empower you to define your CLM vision and ensure you have the strategy, plan and support to make it a reality.

Having successfully delivered CLM change with many clients in the financial services sector,  we are well-positioned to support solution providers looking to bring their products to our region.
Our service
Target state & roadmap elaboration

With the advancement of client management solutions and an ever-changing regulatory environment, it is important companies with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) obligations keep their CLM strategy up-to-date to maintain compliance standards and market position.

A clear roadmap articulating your CLM vision will provide a blueprint you can follow to achieve your strategic objectives for your organisation, clients and shareholders.

Our expertise

Mirai consultants have done this many times before for companies like your own and on behalf of solution providers.

Our core focus is on CLM process, design and technology solutioning. We understand the tools you need and have the industry expertise required to help you define your northern star and map a practical and actionable route to get there.

Your benefits
1
  • Holistic review of your current state focused on:

    People

    Process

    Data

    Technology

  • Mirai-led workshops with our CLM solution experts to define your grand vision and goals

2
  • Prioritised drivers of change across competitive advantage, regulatory compliance, cost optimisation, and more

  • Sequenced delivery plan aligned with opportunities and dependent initiatives to maximise business benefit realisation

3
  • Clear articulation of your aspirational state and definition of the path to get there in short and long term time horizons

  • Concise, focused output documents to clearly define your business case and engage stakeholders

Our service
Change readiness evaluation

No matter the size of your organisation, it is crucial to assess and ensure readiness across people, policy, process, technology and data in a structured way. Making the right decisions at the right time will enable an efficient and successful delivery.

Mirai expertise will ensure you have considered every aspect of CLM delivery and empower your teams with the right skills and capabilities before change commences.

Our expertise

Mirai will make sure your delivery is ready for success, whether you are a large organisation with your own transformation team. or a smaller company less experienced and resourced for change delivery.

Our team have led multi-million $ transformation programs for global blue-chip clients in the financial services sector. We know what is needed before, during and post delivery to achieve a successful outcome.

Your benefits
1
  • Comprehensive as-is and to-be analysis of operating models underpinning CLM in your organisation

  • Mirai-led readiness assessment to prepare your organisation to deliver a CLM program

2
  • Proof of concept (PoC) designs and configurations on your chosen solution to inform design evolution and timelines

  • Granular scope definition to develop clear understanding of functional and integration requirements

3
  • Change plan that clearly defines the work required at every delivery stage of your CLM solution

    Process flows

    System diagrams

    Data maps

    Governance framework

Our service
Vendor services

Whether it is advice on how to break into the local market, sales & distribution, or a full support model, Mirai can deliver on your needs providing you and your clients a tier 1 service.

Our expertise

With years of experience working in the financial services sector, delivering vendor solutions and working for vendors designing and delivering those solutions, we know the language that both you and your clients speak. 

We will help you bridge the gap and tailor your offering to the local market, ensuring that your sales campaign resonates with your prospects and your product is well-positioned to succeed in AU / NZ. 

Your benefits
1
  • Consultancy on how to position your product to resonate with your target market

  • Analysis of the local market nuances and insights on regionalisation needs

2
  • Pitch material creation, leveraging your product knowledge and our local expertise

  • Sales support or campaign management tailored to your distribution strategy

3
  • Contract management with your end-clients to allow you to focus where it matters most

  • Delivery services to supply your product to your clients and manage the implementation